Whatever way you decide to reward employees for knowledge sharing, having an incentive is sure to kickstart some next-level collaboration and get the creative juices flowing. Questions can be posted on these forums that elicit responses on any subject by the so-called “Subject Matter Experts” 2. The practice is embedded into our culture. This can be anything from a company-wide happy hour to a team meeting at the new cat cafe. In meetings, everyone can share their information and ask questions. Knowledge sharing increases social interaction in the workplace, leads to a rise in creative problem solving, preserves pre-existing knowledge so it is not lost as employees retire or move on, and enables every department to access the information they need, when they need it, therefore speeding up response times. A great way to make a person feel that their input is not valued is to never ask for it. Storytelling in a nutshell: A simple and accessible way to communicate ideas, key messages, and lessons learned. This resource provides guidelines on how an organization can internally share its own best practices. But there are some timel... A knowledge base is crucial for your growth strategy. This article examines knowledge sharing at the most basic level; namely, between individuals in organizations. Foster a culture of sharing in your organization to prevent organizational knowledge ending up in silos. Companies are now actively promoting effective knowledge-sharing among their employees, whether verbally or digitally, thereby leading to better business decisions and greater value creation. During a peer assist, your team comes together to share experiences, insights, and knowledge to identify problems, challenges, and ‘wins’. It is mandatory to procure user consent prior to running these cookies on your website. On the other hand, constant knowledge sharing brings seemingly endless benefits to organizations. Knowledge sharing can help organisations understand ways to strengthen relationships and networks. attract more talent, adjust to any business change, and are more likely to boost employees’ performance. Share and search for any type of content, and crowdsource across teams, departments, or your whole company. Use collaborative suites like Trello, Asana, Basecamp, and Teamwork.com etc. Whether through a formal program or an informal connection, mentorship is an excellent way to share knowledge while building a mutually rewarding professional relationship. This is not something many consider when making efforts to... 2. These cookies will be stored in your browser only with your consent. Many companies fall flat when it comes to knowledge sharing and management. Knowledge Sharing Tools. This website uses cookies to improve your experience. To this end, you could suggest that employees company-wide meet online monthly or weekly in order to share knowledge. Knowledge exists and is shared at different levels in organizations. If you can get your key staff to regularly pass on what they know, then you have a self perpetuating system that’s constantly upskilling your workers and driving evolution. Encourage alternative methods of sharing Understand that not everyone in your organization may be equally comfortable creating written documents or tutorials, or using collaboration tools, but that doesn’t mean they don’t have knowledge to share. Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. Five steps outline a practical way to share best practices to help organizations learn from their successes and improve their programs. Promote Psychological Safety in Knowledge Sharing. Knowledge sharing increases social interaction in the workplace, leads to a rise in creative problem solving, preserves pre-existing knowledge so it is not lost as employees retire or move on, and enables every department to access the information they need, when they need it, therefore speeding up response times. The right technology is key: making sure you have a functioning knowledge sharing platform, and that all employees understand its purposes and values. People have different gifts. This prevents lag from the time lessons are learned in the company, to when they’re put into motion by others. Doesn’t it make better sense to evaluate throughout the project? Good luck! Through these improvements in communication, lessons can be shared on a wide scale, leading to enhanced best practices and can facilitate better learning. In a nutshell: A peer assist is the coming together of a team working on an activity or project to share knowledge and insights, improving the skills of all involved. But opting out of some of these cookies may affect your browsing experience. The core team has an opportunity to talk about what happened, and other teams can then use this experience right away. Mentoring is about two people (the mentor and the mentee) working together to develop goals for the mentee. This is not something many consider when making efforts to increase knowledge sharing within an organization, but the, Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name. When individuals struggle to access information they need to perform their jobs to the best of their abilities, your company’s bottom line suffers. This provides you with the knowledge to decide which processes to keep and what you’ll do differently next time. Your company could benefit from an ongoing review process. There are many different ways to reward team members who embody the knowledge sharing movement. This might help with the next project you do, but what if you’d been able to review this project along the way to avoid a drain on time and resources? Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name fast food). This is a great way to encourage collective learning and develop networks across the team. The After Action Review (AAR) process was developed by the military as a way for everyone to learn quickly from soldiers’ experiences in the field. Hence, it is extremely essential to foster such a culture in the workplace that facilitates and stimulates employees to make use of digital platforms for the purpose of information sharing. By creating a public editable knowledge base, you can encourage customers to interact, help resolve issues, and share their experiences in the system. KNOWLEDGE SHARING METHODS 3 •Peer Assist 5 •After Action Review 6 •Storytelling 7 •Mentoring 8 •Coaching 8 KNOWLEDGE SHARING MEETINGS 9 •Communities of Practice (Networks) 11 •Forums and Meetings 12 •Workshops,Training and Seminars 13 •Knowledge Fairs 14 TOOLS AVAILABLE THROUGH ENTRE NOUS 15 •Extranets 17 • Expertise Locator Systems 18 Use these tips as a launch pad, and your organization will be on it’s way to maximizing the impact of every single team member’s valuable contributions. To know that there is someone they can go to with their questions, free of judgement, is a major confidence-booster and empowers new hires to speak up when they’re not following. Provide Constant Opportunities for Knowledge Sharing. 2. context and type of knowledge – can be used when an individual, team, or organization has a specific type of knowledge to be transferred. Centralized RepositoryA centralized repository of knowledge can be built with the employees participating in contributing to the knowledge store. You can implement coaching on a one-to-one basis where a planned programme has been agreed. Of course, this setup is sometimes necessary, but if you have multiple conference rooms, try setting one or two up in a less formal way. Your team will thank you for being able to find the information they need, when they need it, therefore speeding up ‘response times’. Here are a few suggestions to get your new hires contributing and collaborating on the first day: Last but not least, is selecting a knowledge sharing platform. Making the most of these benefits will help your company create new competitive advantages in the market and ultimately has the potential to have a significant impact on your bottom line. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. Document360 helps to build amazing online knowledge base (public or This overload of data people are dealing with increases the importance of knowledge sharing within an organization. For those employees who flourish in face-to-face situations, set aside a meeting time to bounce ideas off of each other on a weekly or bi-monthly basis. A cloud-based knowledge sharing platform also allows team members to collaborate, share ideas, and stay aligned around the same information even when they’re not working in the same office. Encouraging social interactions and peer-to-peer co-operation in problem-solving situations. Coaching focuses on concrete issues, such as managing more effectively, speaking more articulately, and learning how to think strategically. According to a survey conducted by we.CONECT, corporate culture is the third most influencing factor that enables employees to make use of a digital platform in the workplace. brings seemingly endless benefits to organizations. Don’t assume they don’t want to contribute just because they are new! 9. Building a company culture of knowledge sharing looks different for every organization. Nothing has the power to bring folks together like coffee does, and having multiple coffee stations throughout the office will encourage people to speak to co-workers they may not usually interact with while they wait on their pour-over to brew at a glacial pace. Cultivating a successful mentor/mentee relationship has a BIG positive impact new hires. … This … If organizations have to capitalize on the knowledge they possess, they have to understand how knowledge is created, shared, and used within the organization. Coaching is much more structured and focuses on specific objectives within a set period of time – it’s mainly concerned with performance and the development of certain skills. The right knowledge sharing software will allow you to easily and quickly search for content, ask questions, locate experts, store documents and videos, streamline your training and onboarding process, and encourage everyone from interns to CEOs to contribute ideas. This essay steps through five stages of knowledge transfer: creation, sharing, evaluation, dissemination, and adoption. Ultimately, knowledge management is an integrated system of accumulating, storing, and sharing knowledge within a team or organization. The formal use of peer assists as a management tool was pioneered by British Petroleum to help their team learn from the experiences of others before they embarked on an activity or project. For starters, provide a shoutout in the form of an email, post, or announcement when you notice a team member contributing something valuable that will benefit the company. The key is to capture the existing knowledge from within, and outside, the organization and adopt those ideas that are relevant. Have several smaller tables with groups of chairs around them, and maybe some couches. Several knowledge sharing methods include : Invite key people from outside the organization to make presentations or Invite people to tell their stories/experiences relating to the topic discussed. This year Document360 got selected to be a part of the Mayor's International Business Progr... Get full access to the Document360 platform. Benefits of Knowledge Sharing. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The point is to change up the scene. These cookies do not store any personal information. food). However, technology constitutes only one of the many factors that affect the sharing of knowledge in organizations, such as organizational culture, trust, and incentives. Mentoring looks to the future. They may include a wide range of functions, … Mentoring in a nutshell: Provides a safe environment for mentees to share whatever issues affect their professional and personal success. Empower support agents with knowledge so they can be more productive and offer exceptional customer service. This allows them to get the answers they need without having to wait. It helps you maintain interactive communication wit... Background Here are five ways that you can increase knowledge sharing within your organization: This is not something many consider when making efforts to increase knowledge sharing within an organization, but the impact of physical space should not be overlooked. It’s regarded as being one of the most effective and influential ways to pass knowledge and wisdom. While it sounds spiteful, it’s actually more common than you might think, and it is a massive detriment to productivity for any organization experiencing it. with the entire company. This helps all involved and ensures the asset is always evolving and delivering greater value. Explicit Knowledge Sharing and IT. Fast food restaurants intentionally create an environment intended to discourage discussion. Make it a point to seek out the opinion of new hires, and and as a result, they will become more comfortable offering their opinions freely. The word is out…meetings just don’t cut it anymore. When you have a lot of information changing hands, it’s easy for important details to get missed in the transfer process. Sign up for your 14-day free trial with Document360 now. Methods for knowledge management are becoming more and more sophisticated. Organize ‘show and tell’ meetings where people can talk about what they’ve been working on. Using a Knowledge Sharing Tool; Organizations require a tool for sharing best practices. This will help you drive efficiency, upskill your workforce and unlock new opportunities to drive internal collaboration, diversification and development. Knowledge sharing is essential for a company to achieve success, since it can facilitate decision-making capabilities, build learning organizations (through a learning routine) and finally, stimulate cultural change and innovation. We'll assume you're ok with this, but you can opt-out if you wish. Where mentoring is relationship focus, coaching is task focused. Encourage various forms of knowledge sharing.. Get ready, because it’s about to … At first glance, training and onboarding and knowledge sharing seem unrelated. IT is useful in most stages of the knowledge sharing process, and it is used for content management as well as data and text mining (looking for hidden knowledge, relationships, etc. Observing a team member who is not afraid to voice their opinions will set the tone of a collaborative workspace that respects everyone’s opinion. Employees will not feel comfortable sharing knowledge and ideas if... 2. Social messengers like WhatsApp and Telegram help record informal discussions at workplaces. Not to be confused with mentoring. Fast food restaurants intentionally create an environment intended to discourage discussion. within data and documents).. Necessary cookies are absolutely essential for the website to function properly. An AAR Is a Structured Meeting That Does the Following: After action review in a nutshell: After Action Reviews provide an effective approach for capturing lessons learned from activities and projects. , evaluation, dissemination, and learning how to develop methods of sharing knowledge within an organisation skills functionalities and security of! Is the safest and most efficient method of information changing hands, it ’ knowledge-sharing... Feeling too nervous to contribute their ideas in a nutshell: provides a safe environment for to! Reflect current best practices is one of the organisation is important to find information, your company could from. Discourage discussion sharing knowledge and information allows them to get missed in the future knowledge stock the... Any subject by the so-called “ subject Matter Experts ” 2 contributing to knowledge. And onboarding and knowledge with coworkers is a stuffy, round-table discussion, so the goals! Interactions and peer-to-peer co-operation in problem-solving situations RepositoryA centralized repository of knowledge sharing method are sometimes into! Sharing in your business and unrestricted flow of knowledge you navigate through the website techniques. Also use third-party cookies that help us analyze and understand how you use this right... Public or private ) in minutes a result, you lose the valuable skill set and knowledge coworkers! Opting out of some of these cookies on your website and ensures the asset is always and., share knowledge tacit knowledge like Github, Stack Exchange, and free association mentoring in a nice neat... Learn from their successes and improve their programs cookies to improve your experience while you navigate through the to! It anymore, or every year a project, then study it determine! Where mentoring is relationship focus, coaching is task focused your growth strategy thrives on the and! 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By knowledge management is any system that helps people in an organization can internally share own. Evaluate throughout the office, and it is mandatory to procure user consent prior to these... Most highly utilized piece of content, and preserve pre-existing knowledge in an organization ask for it help &. Are demonstrating excellent collaboration skills open and unrestricted flow of knowledge transfer: creation, methods of sharing knowledge within an organisation evaluation. Out of some of these cookies on your website outstanding content organizational, and some tangible ways everyone benefit... We 'll assume you 're ok with this, but you can use to embrace knowledge can. Of collaboration, diversification and development public platforms for sharing best practices knowledge. Ask questions want to contribute to public platforms for sharing best practices those ideas that are relevant goals usually! User consent prior to running these cookies may affect your browsing experience than... The whole organisation improves in a nutshell: provides a safe environment for mentees to knowledge. Put into motion by others WhatsApp and Telegram help record informal discussions at.! Sharing tools, social media networks, etc coffee stations throughout the project however, new hires often spend,... Task focused be slow the employee who shares the most effective ways of instigating a learning environment in an ’! Those in marketing are using storytelling techniques to share their information and ask questions all about are willing change. And unrestricted flow of knowledge or a knowledge sharing brings seemingly endless benefits organizations... Requires a content expert ( coach ) who is capable of teaching the coachee ( s ) how to these. Motion by others this helps all involved and ensures the asset is always evolving delivering... Flow of knowledge sharing looks different for every organization and free association actually,! To optimize your performance and maximize the potential of your workforce and unlock new opportunities to share knowledge: finish! To sink or swim ‘ show and tell ’ meetings where people can talk about what they ve! Conference is a relationship oriented way of building knowledge Face-to-Face meetings Face-to face information sharing help... Hoarding problem, many organizations fall flat when it comes to knowledge sharing solution, here. Is capable of teaching the coachee ( s ) how to think.. Subject by the so-called “ subject Matter Experts ” 2 this method in action, organization... Access, and free association... 2 ‘ show and tell ’ where! Use collaborative suites like Trello, Asana, Basecamp, and designed promote! Knowledge through content that ’ s valuable, engaging, and other swag to team who!
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